You can cancel an order for full refund providing that your order has not already been dispatched. Once an order has been dispatched, postage and packaging fees cannot be refunded. If you cancel an order after dispatch, you can either refuse it upon delivery or return it to us in a sellable condition at your own expense to the address below.
You can return your order to us anytime within 14 calendar days after the day on which you received the products.
If you wish to return a product that is still in a sellable condition, you must do so at your own expense. We will issue a refund on receipt of the returned product. Please inspect your order as best as you can before signing for it. If it appears damaged in any way (i.e. torn packaging, leaking liquids, or sounds like its broken) or if you are not happy with the state of the packaging, refuse the delivery and contact us immediately so that we can arrange another order.
We will refund you within 14 days from the date on which we receive the returned products to the specified returns address:
The Natural Way
12 Letterkenny Shopping Centre,